Terms and Conditions

I keep up with the latest developments as part of my duty of care policy and to ensure the best resources are available to provide the best opportunity for positive change. I use client centered therapy as the ability to change remains within the client and as everyone is an individual there is no therapy nor therapist in the world suitable for everyone.

No therapist should take credit for positive change or lack thereof so no guarantees for successful outcome can be given, but I ensure that all therapy methods that I use are conducted professionally in accordance with required protocols and recognised guidelines. What I do guarantee you, is my 100% commitment which should be reciprocal as your same level of commitment is needed for the most effective therapy. The more open and forthcoming you are the more effective the therapy will be. The therapy plan is created from what you tell me in order to provide you the best opportunity for positive change. It may be that as therapy progresses so too may the therapy method change to whatever is deemed necessary and most appropriate. 

Clients will be discharged and referred on to another therapist in the event of any of the following situations:-

  • The therapy method employed is not appropriate and a suitable alternative is not available.

  • Any undisclosed mental or physiological condition is discovered or suspected.

  • Continued therapy with me would not provide you any further benefit.

  • A negative therapeutic transference develops.

  • Regular appointments are missed to the detriment of therapy

  • Inappropriate behaviour is exhibited or develops.

Charges will apply for cancelled appointments of less than 48 hours notice.

Advance payment is required for all online appointments.

Please note that BWRT UK is not an emergency service and I am duty bound to report any imminent risk to life. Voicemails, text messages and emails will only be answered during Mon – Fri 9am – 5pm. In the event of an emergency that cannot wait, please contact your GP, A&E, Social Services, For Shout Text SHOUT to 85258 or Samaritans on 116 123 or 999.

For all remote work whether on-line or telephone it is important that the client recognises and accepts the limitations in terms of confidentiality and security of the media and should be aware that some servers for on-line services might be based outside the European Economic Area (EEA) and not considered a  ‘safe haven’.  Microsoft, the owners of Skype, for example, won’t confirm their servers are a safe haven. 

CCTV is in operation and visual recordings only (no sound) are made for security purposes.

In most cases it will be necessary to write to the client’s GP to check for any contraindicators before commencing therapy.

All therapy in this contract between Keith Tunstall of BWRT UK and the client is subject to English Law with the Exclusive Jurisdiction of the Courts of England and Wales.


Keith Tunstall is registered with the ICO and GDPR 2018 compliant.

This policy, together with our terms and conditions of business and any other documents referred to, sets out the basis upon which any personal data we collect from you, or that you provide to us, will be processed by us. This privacy notice applies to the contents of the website  (“Website”) together with all information obtained from the free initial consultation, all therapy sessions, telephone calls, texts, emails, online communication, social media, letters and any other means of contact where data can be collected.

Cookies and Personal Data

Please read the following carefully regarding your personal data and how it will be used.

For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Keith Tunstall, 41 Markham Crescent, Dunstable, LU5 4SS.

1. Information we may collect from you:

a. We may collect and process the following data about you:-

Full name


Email address

Contact telephone numbers

Date of birth




Medical history

GP contact details


Details of the presenting difficulty

Details of past events and anything else that maybe relevant to therapy

b. We may keep a record of any contact received by letter, email, text, social media, voicemail or any other form of communication.

2. IP addresses and cookies

a. We may collect information about your computer, including your IP address, operating system and browser type for system administration and to report aggregate information to our advertisers. This data is statistical relating to browsing activity but does not identify any individual.

b. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:

  • gauge our audience size and useage;

  • to store information about your preferences, to allow customisation of our site according to your individual interests;

  • to speed up your searches;

  • to recognise you when you return to our site.

c. Our system will automatically issue cookies when you log onto our site. You can refuse to accept cookies through the settings on your browser, this can however reduce access to certain parts of our website.

3. Where we store your personal data

a. All paper data is stored securely.

b. For all remote work via the internet and by telephone it is important that you recognise and accept the limitations in terms of confidentiality and security of the media and you should be aware that some servers for online services might be based outside the European Economic Area (EEA) and not considered a ‘safe haven’. Microsoft, the owners of Skype, for example, won’t confirm their servers are a safe haven.

c. All CCTV recordings are stored securely for security purposes only.

4. Uses of the information

a. Information held about you is used in the following ways:-

  • for reference purposes during therapy sessions;

  • to fulfill our obligations from any contracts entered into between you and us;

  • to notify you of changes to our service;

5. Disclosure of your information

a. All matters discussed by telephone, online, email, in writing, social media, text and in person are kept strictly confidential and are never discussed with anyone unless we have your permission except

  • in the case where discussion with a GP or other medical practitioner may be necessary;

  • where there are any legal obligations to disclose information;

  • in order to enforce our terms and conditions of supply and other agreements, or to protect our rights, property or safety, or that of our clients / customers, or others;

  • to assist in any complaint investigation;

b. If you follow a link that takes you away from our site to another website, please check the privacy policy of the new site before you submit any personal data as we do not accept any responsibility or liability for policies other than our own.

6. Access to information

You have the right to access information we hold about you or ask us to remove your data from our records by contacting us as set out below as long as we have no legal obligations to the contrary.

7. Changes to our privacy policy

Any future changes we may make to our privacy policy will be posted and updated on this page and where appropriate, notified to you by email.

8. Contact

Any questions, comments and requests regarding this privacy policy should be addressed to Keith Tunstall 41 Markham Crescent Dunstable LU5 4SS.

BWRT Informed Consent Form

Keith Tunstall


Solutions of the Mind


BrainWorking Recursive Therapy® (BWRT®)

Informed Consent to Treatment

BrainWorking Recursive Therapy® is a neuroscience-based process that has been shown to be useful to help reduce or alleviate the symptoms, and causes of symptoms, associated with Anxiety, Phobias, PTSD, Depression, Low confidence, Low self-esteem, and many other psychological issues. It works in a unique way to ‘defuse’ the psychological triggers of the symptom pattern before they reach the part of the brain that activates the emotional responses. In this way the symptom is either alleviated or greatly reduced in severity. BWRT® mimics the way the brain and psyche acquire the difficulty in the first place and is therefore a totally natural process. The work does not require you to divulge any intimate details of your personal life or of any event that you wish to keep private that might have been the cause of your symptom. While there is not a therapy in the world that works for everybody every time, BWRT® is considered by many to be among the most reliable of psychological methodologies.

BrainWorking Recursive Therapy® was discovered in 2011 by Terence Watts, MCGI, a UK therapist, author and trainer in full-time private practice since 1989. After development and many practical trials with volunteers, BWRT® was taught for the first time in October 2013. One of the first students of the new technique was South African Clinical Psychologist Rafiq Lockhat whose extensive experience in the world of psychology led to him being quickly appointed as Terence’s research partner and ‘Mr BWRT South Africa.’ Terence and Rafiq continued to refine the process into the elegant system that it is today.

All trainers of this relatively new model of psychopathology are selected by The Terence Watts BWRT Institute and all adhere to the same training programme to ensure, as far as possible, consistency in technical expertise across the globe.

I was trained by: TERENCE WATTS

By signing below, you indicate that you understand and accept the following (presented in no particular order):

  1. BWRT® is designed to help neutralise triggers for the symptom(s) you experience.

  2. There are three levels of BWRT® and your practitioner will ask you some questions that will help

    them decide which is the most appropriate level for you.

  3. There are a few conditions in which BWRT® is not a suitable therapy and when this is the case,

    the practitioner will advise you accordingly.

  4. The number of sessions you will need vary according to several circumstances and the

    practitioner will advise you where possible. Many situations respond well to between one and

    four sessions, though some more serious issues may need more.

  5. You will not have to tell the practitioner anything you would rather keep private but there are

    some situations when secrets might inhibit therapy. The practitioner will advise you if this is the


  6. If your presenting problem could be caused by a medical or physiological condition, you will

    need to have had a medical consultation before working with BWRT®.

  7. Straightforward issues such as smoking cessation, phobias, fears and specific anxieties will not

    normally need any medical consultation before BWRT®.

  8. There is no need for prolonged investigation into your early (childhood) years but if you feel they

    might have a bearing on your symptom, you can tell the practitioner and they will take that into


  9. If your symptom was triggered by a past situation or trauma, you will be required to recall it for

    just a few seconds so that the degree of discomfort can be assessed via the Perceived Arousal Level (PAL). This also allows assessment of the degree of improvement after the process has been applied.

  10. All therapies can occasionally create emotional arousal; this usually dissipates during the session but may sometimes last longer and does not indicate any problem with the therapy.

  11. The practitioner may sometimes use their voice in a way that sounds unusual or strange to you. This need not concern you and is just part of the BWRT® Process.

  12. There are several different ways that BWRT® can be conducted and the practitioner will be able to make the best choice for you and your presenting issue.

  13. If the symptom or difficulty for which you are seeking help is part of, or likely to be part of, any legal proceedings, please take legal advice before embarking on treatment, since BWRT® changes your perception and responses to past events.

  14. You may be asked if we can use the results of the work anonymously. This is completely optional with anonymity guaranteed (we use only the data), and if you do give consent you can withdraw such consent at any time.